On rare occasions, we have a customer contact us saying that they've found an error.
When we investigate the issue, the cause is usually a plugin or conflict that already exists on their website.
The good news is that we're experienced with WordPress, so we can help to identify these issues and get things fixed for our customers - even when this is well outside the scope of 'traditional' product support.
If you've reached this article because you're having an issue with importing in our quick start files, please reach out to us on firstname.lastname@example.org. We'll help you get things sorted! :)